It is damn difficult to be a 911 telephone operator as you never know what mishap you are going to hear, when you pick the receiver up.
Sometimes, it can either be incredibly horrific or something amazing- like hearing that someone delivered a cute little baby.
No matter what the call is about, you have to be prepared mentally to deal with whatever thing crops up.
When a 911 operator responded to this phone call, it was pure luck that he acted in the manner he did. It turned out to be one of the most unforgettable calls for this 911 operator.
“911, where is you emergency?”
“123 Main St.”
“Ok, what’s going on there?”
“I’d like to order a pizza for delivery.” (oh great, another prank call he thought).
“Ma’am, you’ve reached 911”
“Yeah, I know. Can I have a large with half pepperoni, half mushroom and peppers?”
“Ummm…. I’m sorry, you know you’ve called 911 right?”
“Yeah, do you know how long it will be?”
“Ok, Ma’am, is everything ok over there? do you have an emergency?”
This incident was shared to us by a man named Keith who was working as a 911 operator at the time of this call.
“Yes, I do.”
“..And you can’t talk about it because there’s someone in the room with you?” (moment of realization)
“Yes, that’s correct. Do you know how long it will be?”
“I have an officer about a mile from your location. Are there any weapons in your house?”
“Can you stay on the phone with me?”
“Nope. See you soon, thanks”
As we dispatch the call, I check the history at the address, and see there are multiple previous domestic violence calls. The officer arrives and finds a couple, female was kind of banged up, and boyfriend was drunk. Officer arrests him after she explains that the boyfriend had been beating her for a while. I thought she was pretty clever to use that trick. Definitely one of the most memorable calls.”
Keith instincts told him that this lady, who was asking for a pizza, actually didn’t want one at all.
Keith could have easily hung up on this lady assuming it to be a prank call. Thankfully, his intuition told him something and he send officers off to get this lady some help.
Who knows what would have transpired otherwise.